Refund policy

Return & Refund Policy

At FURORA, we want you to be happy with your purchase. If there is an issue with your order, please contact us within 30 days of delivery.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible. Include your order number and clear photos or videos showing the issue. Once reviewed and approved, we will provide an appropriate resolution, which may include a replacement or refund at no additional cost to you.

Returns

To request a return, please contact us before sending any product back. Items must be unused, in their original condition, and in the original packaging.

Returns sent without prior authorization may not be accepted. Customers are generally responsible for return shipping costs for returns based on preference or change of mind.

Please do not return products to the address shown on the original shipping package. We will provide return instructions and the appropriate return address after your request has been reviewed.

Refunds

Once an approved return is received and inspected, we will notify you of the refund status. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges, when applicable, are non-refundable unless the item was damaged, defective, incorrect, or otherwise required by applicable law.

Cancellations

If you need to cancel or modify an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has been shipped.

Non-returnable items

Items that have been used, damaged after delivery, or returned without authorization may not be eligible for a refund, except where required by applicable law.

Contact

For any return or refund request, please contact FURORA through the contact information provided on our website and include your order number.